A toolkit for a more flexible Public Service could include:

Public Service Executive Boards – a team of chief executives, grouped around a specific issue, to create a plan and bring shared funding to get results that they are jointly accountable for.

Public Service Joint-Ventures – joining resources and staff between multiple departments, and taking a more effective and efficient approach.

Executive Agencies - one department delivering multiple services on behalf of others, so New Zealanders get a range of help in one place. These tools could flip rigid ways of working and help us put things together and pull them apart to tailor solutions to changing needs.

What this means for New Zealanders:  

A different experience of the Public Service. For complex issues, you’d visit a ‘one stop shop’, tell your story once and get the help you need. No matter how many departments are involved, you just deal with one person.


One way of improving public services is by bringing them together in one place so people can access information and assistance more easily.

Centrelink in Australia delivers a wide range of payments, services, and information to Australians including seniors, job seekers, students, families and carers, people with disabilities. Centrelink was set up as a government agency to bring together services that used to be provided by different departments.

Service Canada is part of a Government-wide service transformation to provide more responsive and easier services to Canadians. It partners with agencies to provide single-point access to a range of government services from child benefits and pensions to training grants, and employment insurance.

What if we could bring together separate services in New Zealand, like they have in Australia and Canada? This is how we could use an Executive Agency.